Our most frequently asked questions
When will my order ship?
All orders placed during the week will ship within 2 business days (off-season) & 3 business days (in-season). All our orders will ship via FedEx or UPS.
We will provide a tracking number upon shipping the order.
I have an issue with my order
Upon receiving your order, report any missing items, errors or damages within 7 days so our team can investigate and ensure a swift resolution of your problem.
In case of damages, pictures are welcomed to support any claim with the carrier.
How do I contact Delys Boutique?
You can reach our team by phone at 415-841-3340, email at helene@delysboutique.com or fill out our contact form. We will get back to you within 1 business day.
We are open Monday to Friday from 9AM PST to 5 PM PST.
Frequently Asked Questions
Welcome to our comprehensive FAQ page, your one-stop destination to find answers to the most frequently asked questions.
We understand that seeking information can be time-consuming and sometimes overwhelming. That's why we've curated this resourceful repository to address all your queries in one place.
Our team of experts has carefully compiled a diverse range of topics to cater to your needs. Whether you're a beginner or an experienced individual, our FAQ page covers a broad spectrum of subjects, ensuring there's something for everyone. From troubleshooting common technical issues to demystifying complex concepts, we've got you covered.
Navigate through our user-friendly interface to quickly find the information you're looking for. Our well-structured categories and intuitive search function make it easy to locate specific answers or explore related topics. No more digging through endless pages – get precise results at your fingertips.
We believe that knowledge empowers, and that's why we continuously update and expand our FAQ page to stay relevant and keep pace with the latest trends and developments. Count on us to provide reliable, accurate, and up-to-date information.
So, why waste time searching elsewhere? Take advantage of our comprehensive FAQ page and enrich your understanding today. Empower yourself with the knowledge you need to make informed decisions and lead confidently in your endeavors. Start exploring now and embark on a journey of enlightenment with us!
Shipping
When will my order ship?
All orders will ship within :
◈ 2 business days off-season (January to August)
◈ 3 business days in-season (September to December)
How much will shipping cost?
The shipping costs are calculated based on multiple factors including:
◈ Weight of the order
◈ Size of the order
◈ Shipping to address
When you check-out, we will provide you with a quote that will take into consideration all these factors.
Note that shipping to Alaska & Hawaii involves more cost.
Where do you ship?
We ship to all 48 contiguous states as well as Alaska & Hawai.
We do not ship to Canada at this time or other countries.
Where is my tracking number?
Once your order has shipped, you will receive a confirmation email with your tracking number. If you did not receive this email, check your Spam box. You can also access this information on your account page.
If you are enabled to locate your tracking information contact our team and we will be happy to send it back to you
Why is my order late?
All delivery times provided by the tracking number are estimates from the carrier. Lead time provided exclude national holidays observed by the carrier.
We are not responsible for any delays in transit, but we will be happy to assist you in contacting the carrier when needed.
My order is lost in transit, what can we do?
If there was no movement on your tracking information for more than 3 business days, your order might have been lost by the carrier. Contact our team with your order number, last name & shipping address, at 415-841-3340 or by email at helene@delysboutique.com so we can swiftly resolve the issue.
My Order
How can I cancel my order?
All orders can be cancelled until they shipped. Log in to your account and cancel from the order page. If you are enable to cancel it online, contact our team by phone at 415-841-3340, email at helene@delysboutique.com, or fill out our contact form.
Unfortunately, once your order has shipped, we will be enable to cancel it. We will have to issue a return label for you. See Return section for more information.
How do I update my order?
Contact our team by phone at 415-841-3340, email at helene@delysboutique.com, or fill out our contact form so we can asssit you without delay.
How do I check on the status of my order?
To check on the status of your order, log in to your account. If you are enable to locate your order within your account, contact our team by phone at 415-841-3340, email at helene@delysboutique.com, or fill out our contact form.
What if my order is a gift?
Don't worry, we never include any price information in our packing slips!
What if I receive the wrong product?
If you have received the wrong product, contact our team by phone at 415-841-3340, email at helene@delysboutique.com, or fill out our contact form.
What if my order arrives damaged?
We offer refunds or exchanges for damaged items. If you have received a damaged product, contact our team by phone at 415-841-3340, email at helene@delysboutique.com, or fill out our contact form.
Pictures are greatly appreciated to support our claims with the carriers.
What if I am not satisfied with my order?
Upon receiving your order, if you are not satisfied with the quality of the products, contact our team within 7 days, by phone at 415-841-3340, email at helene@delysboutique.com, or fill out our contact form.
Where do I use my coupon?
All coupons must be added at checkout and discount will be reflected on your final total.
Returns
How do I return my product?
1. To initiate a return of one or multiple products, contact our team by phone at 415-841-3340, email at helene@delysboutique.com, or fill out our contact form.
Please provide us with your order number and the reason for your return.
2. Upon reception of your inquiry, one of our team members will provide you with a return shipping label.
3. Choose if you prefer an in-store credit or a refund.
4. Pack the item(s) you want to return properly to ensure it doesn't sustain any damages in transit.
5. Drop off your package at the selected carrier. Our team will provide you with the information when sending you your label.
6. Upon reception of your package, our team will initiate a refund.
Note that refunds usually take between 3 to 5 business days.
How long do I have to return a product?
Products can be returned within 30 days of purchase. We encourage our customers to initiate their returns as soon as possible.
What product can I return?
All housewares products must be unused to be eligible for a full refund. Restocking fees might occur for unused but open products. Returned used products will not be accepted.
All food products must be unopened to be eligible for a full refund. If a product has been opened, the return will not be accepted and will not be refunded.
Where is my refund?
Refunds of returned orders will be initiated upon reception and inspection of the package. You will received a confirmation when you return has been received.
Refund usually take 3 to 5 business days to appear on your bank accounts. If you still don't see your refund after 5 business days, contact our team by phone at 415-841-3340, email at helene@delysboutique.com, or fill out our contact form.
Billing
Do I have to pay sales taxes?
Sales taxes are mandatory for all non-exempt products or if you live in the same state as our warehouse.
When will my credit card be charged?
Your credit card will be charged upon placing your order. Later changes will be processed as refunds or extra charges.
Where can I find the copy of my invoice?
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What if my coupon didn't work?
If you entered your coupon but it doesn't reflect on your order, please contact us by phone at 415-841-3340, email at helene@delysboutique.com, or fill out our contact form so we can resolve the issue.
Why is my payment not going through?
Please double check the billing zip code entered matches the one from your credit card.
I have a question regarding a charge
If you have any question regarding your charges, contact us by phone at 415-841-3340, email at helene@delysboutique.com, or fill out our contact form.
Sales Policy
Can I use a coupon on Sales Products?
Unfortunately, you cannot combine coupons & sales items. If a product is already discounted, your coupon will not work on this specific product.
What if I placed my order just before the sale?
If you placed your order within 48 hours before our sale went live, please contact us and we will issue an in-store credit or a refund for the price difference.
Missing information?
If you feel any information are missing, send us your suggestions by email at helene@delysboutique.com or fill out our contact form.