Organic Bitter Orange Spread

 All orders above $75 shipping within the 48 contiguous states qualify for free shipping. The free shipping offer doesn't apply to the states of Hawaii or Alaska

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at helene@delysboutique.com. Please note that returns will need to be sent to the following address: Delys Boutique LLC - 604 Vermont Street Unit 11 San Francisco CA 94107

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at helene@delysboutique.com.

Detailed Return Process: 

1. To initiate a return of one or multiple products, contact our team by phone at 415-841-3340, email at helene@delysboutique.com, or fill out our contact form.

Please provide us with your order number and the reason for your return.

2. Upon reception of your inquiry, one of our team members will provide you with a return shipping label.

3. Choose if you prefer an in-store credit or a refund.

4. Pack the item(s) you want to return properly to ensure it doesn't sustain any damages in transit.

5. Drop off your package at the selected carrier. Our team will provide you with the information when sending you your label.

6. Upon reception of your package, our team will initiate a refund.

Note that refunds usually take between 3 to 5 business days to appear on your bank account.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as open food jars) or used products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at helene@delysboutique.com.

We are pleased to offer a wide range of convenient payment options to make your shopping experience with us as seamless as possible.

You can confidently complete your transactions using Visa, Mastercard, American Express, and Discover cards, ensuring flexibility and security when making your purchases.

Additionally, we've made it even easier for you to shop with us by accepting digital payment methods such as Paypal, Shop Pay, Apple Pay, Venmo, and Google Pay, allowing you to checkout swiftly and securely with just a few taps.

Your convenience is our priority, and we're committed to providing you with the payment options that suit your preferences.

Shop with confidence, knowing that your preferred method is accepted here.